Better Communication Engagement Messaging Delivery Digitisation Digital CX Outcomes
for highly regulated & complex industries

Businesses choose us to improve customers’ digital experiences and accelerate their PaperZero initiatives for Sending, Receiving, Capturing, Accessing and Actioning data-driven customer communications.

We leverage secure technology platforms enhanced with private AI models to help achieve business outcomes quickly, securely and cost-effectively.

Regulated industry communications document processing - Fujifilm DMS

Fujifilm Data Management Solutions

Fujifilm DMS is Australia’s one of the leading providers of business process outsourcing for customer communications management and document digitisation services. We help businesses and government execute their strategies faster, at predictable costs and with a clear understanding of their information security and compliance responsibilities.

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at a glance

What We Do

Multi-channel communications management

Support the channels that your customers want; online, print and mail, email, SMS, MMS, Peppol eInvoicing and more. Our automated multi-channel platform supports many content mediums, processes your data, applies business rules and generates communications optimised for your customers’ channel of choice.

Automate your business processes

Introduce greater efficiency and a stronger customer experience by transitioning to an automated digital mailroom; providing support for physical and digital channels, and improving claims, finance and other business processes.

Reduce your postage costs

Switch customers to digital channels, unlock bulk mail discounts and access our extensive print and mail lodgement network across five major states; we have the full range of solutions to reduce your postage spend.

Execute large digitisation events

We’ve executed some of the largest digitisation events in Australia for government, the private sector and more, with activities ranging from elections to document preservation to whole of organisation records digitisation.

Enable digital transformation

Competing internal projects and system limitations can make delivering strong native digital experiences challenging; our digital capabilities can quickly deliver customer portals and online interactive customer experiences.

Scanning and digitisation services

Remove paper from your business and eliminate long-term storage provider costs. We have one of the largest fleets of modern scanning devices, a national network of sites across Australia, and the scale and capability to deliver large and small digitisation projects at speed.

Improve your speed and agility

Focus on your core business and let us help you communicate better and more effectively with your customers. We have the scale and capability to deliver projects at speed, allowing faster realisation of your business goals.

Provide a trusted partner

We provide services and solutions for organisations that are regulated or that value strong information security and compliance credentials and processes.

Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Reimagining Utility Customer Service Through Digital-First Innovation 

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Proactive, Digital, Customer-first Home Loan Retention

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Automating claims processing using machine learning for document classification and capture

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Delivering a national survey with speed, scale and security

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Paper Zero Initiative: Transforming Digital Customer Communications 

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Built for Your Business Needs

Our Services

Reduce costs and improve your customer experience with Fujifilm


Send

Swift and Secure Notifications: Provide exceptional experiences across physical and digital notification channels for all of your customer communication needs, while meeting your information security and compliance requirements.

  • Bills & statements, letters & notices, direct marketing and any other customer communication.
  • Physical printing and mailing, digital notifications such as email, SMS, MMS, Peppol eInvoicing and more.
  • Multi-channel delivery management including secondary channel failover, client collaboration tools, comprehensive reporting and reconciliation, design services and more.
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Fujifilm DMS regulated industry communications platform
Fujifilm DMS regulated industry communications platform


Receive

Efficient Document Processing: Streamline incoming correspondence and digitise records through scanning, digital document submission, data capture and workflow automation with a trusted and compliant partner.

  • Physical document receipt and scanning, digital document receipt via portals and email, advanced document classification and data capture, full custody tracking, automation and reporting.
  • Solutions for critical event and preservation digitisation, mailroom automation, business process automation and any other document processing requirement.
  • Eliminate physical document storage, long-term storage provider fees and help meet your compliance obligations by digitising your physical content.
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Digital

Enabling Stronger Customer Experiences: Strong and compliant digital solutions offering great customer experiences that are integrated directly to Fujifilm DMS send/receive capabilities.

  • Online portals for consumer and business integrated to your web presence.
  • Secure document links and forms for use within SMS, email, paper and so on.
  • Content management solutions to drive stronger customer digital experiences and internal efficiency.
  • User centred design to bring solutions to your business problems to life quickly and easily.
Learn more
Regulated industry communications document processing - Fujifilm DMS

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.

© FUJIFILM Data Management Solutions Pty. Ltd.